Shipping, Packaging & Return Policy
1. Production Timeline
Production timelines shared by ClearPiece are estimated and may vary depending on order quantity, customization requirements, artwork approvals, product availability, and production scheduling.
Our team will keep you informed throughout the production process.
2. Packaging & Safe Dispatch
Glass is our expertise.
With nearly three decades of experience in the glass industry, we understand the importance of safe and secure packaging. Every shipment is packed using suitable protective materials and handling practices to minimize the possibility of transit damage.
Our objective is to ensure your products reach you safely and in excellent condition.
3. Shipping & Delivery
Orders are dispatched through trusted third-party logistics partners.
Estimated delivery timelines are indicative and may vary depending on destination, transportation conditions, weather, public holidays, or other factors beyond our control.
Tracking details will be shared once your order is dispatched.
4. Freight Charges
Freight charges are additional unless specifically mentioned in the quotation or invoice.
Shipping costs may vary depending on destination, shipment size, transportation mode, and logistics partner.
5. Order Inspection
We recommend inspecting your shipment upon delivery to ensure everything has been received as expected.
If you have any concerns regarding your order, our team is always available to assist you and help resolve the matter promptly.
6. Returns & Order Cancellation
As most products are manufactured, customized, or printed specifically for each customer, customized and approved production orders cannot be cancelled or returned once production has commenced.
Any return requests for standard products shall be considered on a case-by-case basis and only after prior written approval from ClearPiece.
7. Refund Policy
Refunds, where applicable and approved by ClearPiece, will be processed after verification through the original payment method within a reasonable time.
Development charges, tooling charges, screen charges, customization charges, design charges, and freight charges are non-refundable.
Our Commitment
At ClearPiece, customer satisfaction and long-term relationships are at the heart of everything we do.
With decades of experience in the glass industry, we continuously strive to deliver quality products, secure packaging, reliable service, and a smooth purchasing experience for every customer.
ClearPiece — For Every Glassware Need.